Refund Policy
Refund Policy
1. Policy Scope
● Applies to all educational services
● Covers tuition, registration, and additional fees
● Aligned with consumer protection laws in India
2. Refund Eligibility Conditions
2.1 Before Course Commencement
● Full refund if:
○ Withdrawal request before course start
○ Medical reasons with valid documentation
○ School fails to provide promised services
2.2 Initial Enrollment Period
● 15-day trial period for new enrollments
● Prorated refund possible during this period
● Administrative charges may apply
3. Non-Refundable Scenarios
● Mid-term withdrawals
● Disciplinary dismissals
● Partial month attendanc
● Additional course materials
● One-time registration fees
4. Refund Process
4.1 Documentation Requirements
● Written refund request
● Reason for withdrawal
● Relevant supporting documents
● Original payment receipt
4.2 Processing Timeline
● Refund requests reviewed within 15 working days
● Verification of all submitted documents
● Refund processed through original payment method
5. Calculation of Refunds
● Prorated refund based on:
○ Remaining course duration
○ Services already utilized
○ Administrative costs
6. Special Circumstances
6.1 Medical Emergencies
● Full/partial refund for:
○ Serious medical conditions
○ Child’s prolonged illness
○ Medical certificate mandatory
6.2 Relocation
● Partial refund for:
○ Verified permanent relocation
○ More than 50 km from school
○ Transfer certificate issued
7. Online and Hybrid Courses
● Specific refund terms for digital learning
● Technology-related issues considered
● Partial refunds for service disruptions
8. Refund Exclusions
● No refunds for:
○ Voluntary withdrawal
○ Disciplinary actions
○ Non-medical absences
○ Personal choice
9. Dispute Resolution
● Refund disputes reviewed by management
● Arbitration in Chennai
● Consumer Protection Act guidelines followed
10. Modifications
● Policy subject to periodic review
● Changes communicated to parents
● Continued enrollment implies acceptance
11. Contact for Refund Queries
Phone: 9500103044 Email:xcelgroups2012@gmail.com. Last Updated: January 2025
● Applies to all educational services
● Covers tuition, registration, and additional fees
● Aligned with consumer protection laws in India
2. Refund Eligibility Conditions
2.1 Before Course Commencement
● Full refund if:
○ Withdrawal request before course start
○ Medical reasons with valid documentation
○ School fails to provide promised services
2.2 Initial Enrollment Period
● 15-day trial period for new enrollments
● Prorated refund possible during this period
● Administrative charges may apply
3. Non-Refundable Scenarios
● Mid-term withdrawals
● Disciplinary dismissals
● Partial month attendanc
● Additional course materials
● One-time registration fees
4. Refund Process
4.1 Documentation Requirements
● Written refund request
● Reason for withdrawal
● Relevant supporting documents
● Original payment receipt
4.2 Processing Timeline
● Refund requests reviewed within 15 working days
● Verification of all submitted documents
● Refund processed through original payment method
5. Calculation of Refunds
● Prorated refund based on:
○ Remaining course duration
○ Services already utilized
○ Administrative costs
6. Special Circumstances
6.1 Medical Emergencies
● Full/partial refund for:
○ Serious medical conditions
○ Child’s prolonged illness
○ Medical certificate mandatory
6.2 Relocation
● Partial refund for:
○ Verified permanent relocation
○ More than 50 km from school
○ Transfer certificate issued
7. Online and Hybrid Courses
● Specific refund terms for digital learning
● Technology-related issues considered
● Partial refunds for service disruptions
8. Refund Exclusions
● No refunds for:
○ Voluntary withdrawal
○ Disciplinary actions
○ Non-medical absences
○ Personal choice
9. Dispute Resolution
● Refund disputes reviewed by management
● Arbitration in Chennai
● Consumer Protection Act guidelines followed
10. Modifications
● Policy subject to periodic review
● Changes communicated to parents
● Continued enrollment implies acceptance
11. Contact for Refund Queries
Phone: 9500103044 Email:xcelgroups2012@gmail.com. Last Updated: January 2025
